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    VMC Gamelabs Games Community Support banner image

  • Icon White Paper: Games Support, Mastering & Community Management

    While the objective of Games QA is to get the games to market faster while ensuring the quality of each game on the different consoles or platforms, this paper describes the goals and practices behind expanded services in Games Support, Game Mastering and Community Management.
  • Icon Case Study: Multilingual Gaming Support

    How did a premier online games developer quickly scale multilingual support when European popularity exceeded expectations for their MMO?

     

    Icon Case Study: Focus Group Testing

    An MMO contracted VMC Game Labs to run dedicated focus groups for a franchise introduction into a new market.

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    What happens after the game hits the market?

    VMC Game Labs provides expert community support for video games, including telephone, chat and email support. Our experience in providing end user support and technical support for some of the world's leading consumer electronics and software companies provides us with the expertise and infrastructure to offer you unmatched support for your customers. From game play mastering to technical helpdesk, VMC Game Labs is the place game developers and publishers go for taking care of their consumers.

    VMC Game Labs community support services include:

    • Customer care
    • Community management
    • Sales and product information
    • Tips and tricks
    • Setup and installation
    • Third-party manufacturer support
    • Video and sound support
    • Patch/updates
    • Troubleshooting